Useful answers before you send a packaging enquiry
Start here, then send the details you already have. We can identify what is still needed.
Ask a different questionWhat should I include in my first enquiry?
Tell us what you are packing, the target fill weight, bag dimensions, expected quantity, print requirement and required timing. A photo, marked sketch or current sample is useful. If some details are unknown, say how the pack will be filled, sealed, stored and handled so we can identify the next questions.
Can you help if I do not know the bag format?
Yes. Start with the contents, filled shape, fill weight and packing process rather than guessing a format name. We can discuss whether a flat, sealed, gusseted, stand-up or resealable direction is relevant. A recommendation still depends on confirming the production details and intended use.
Do you accept smaller printed orders?
Digital printing is available for suitable smaller jobs, trials and changing designs. Some suitable orders may begin from 100 pieces, subject to format, material, print coverage and finishing. Send the quantity for each design and the bag details so we can check whether digital printing fits.
What artwork should I provide?
Send the editable production artwork if available and label every version clearly. Text, barcodes, product information and contact details should be final before proof approval. If you only have a draft or reference image, tell us; we will identify what is still needed rather than treating it as ready artwork.
How quickly will you reply?
We aim to reply to website enquiries within one working day. A complete brief usually makes the response more useful. Production and delivery timing are quoted separately because they depend on the product, quantity, artwork status, material and current schedule.
What products does Serumpun Pack supply?
We focus on plastic bags, digital printing for suitable packaging jobs and single-layer pin-holed ketupat plastic. We do not offer cartons, labels, rigid containers or bottles. Send the intended use, size and quantity so we can direct the enquiry to the relevant product route.
Can I send an existing bag for comparison?
Yes. A current sample can help show the construction, dimensions and print orientation you use today. Explain what should remain unchanged and what problem you want to solve. The sample should be supported by written quantities, use conditions and target timing.
Where is Serumpun Pack based?
We are based at 12, Jalan Perusahaan Ringan 3, Kawasan Perindustrian Menglembu, 31450 Ipoh, Perak. Website enquiries are accepted at any time, and our listed business hours are Monday to Friday from 9:00 am to 5:00 pm.
Ready to discuss a specific job?
Include the contents, size, quantity, print requirement and target timing where known.